OL98: Cannot Install Microsoft Outlook 98 from Downloaded Files

• Microsoft Outlook 98

SYMPTOMS

When you try to install Microsoft Outlook 98 from the files that are downloaded by Active Setup, you may receive one of the following error messages:

Setup was unable to download information about available installation sites.

-or-

Error 544 Setup was unable to open the data file C:\Program Files\Microsoft Office\Office\Setup\Outlook\acmsetup.stf run the setup again from where you originally ran it.

-or-

Error 723 Setup was unable to read configuration information from the first section of the setup file c:\Program Files\Microsoft Office\Office\Setup\Outlook\acmsetup.stf.

C:\Outlook 98 Setup
C:\Program Files\Microsoft Office\Office\Setup\Outlook

CAUSE

Active Setup only downloads the files required to install on the current computer with its current configuration. This reduces the length of time it takes to download Outlook. These files are machine and configuration specific, and are separate from the cabinet files that Outlook uses for installation.

If you originally installed Outlook by downloading it from the Internet, any subsequent time you attempt to run Setup, you are prompted to re- download files from the same Internet location.

RESOLUTION

If you need to reinstall Outlook but you do not have the CD, you must call Microsoft Outlook Product Support at (425) 635-7031 for information. Developers or administrators wanting to create a custom installation of Outlook should use the Outlook Deployment Kit. For additional information, about the Outlook Deployment Kit, please see the following article in the Microsoft Knowledge Base:

Q184550 XCLN: Outlook Deployment Kit (ODK) Availability

Additional query words: error 544 723 reinstall

Keywords          : CfgUnsup StpMaint StpGnrl 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 23, 1999