OL98: Delegate Using Send As Permission May Send Message as Self Rather Than Name in From Field

ID: Q230705

The information in this article applies to:

SYMPTOMS

Microsoft Exchange will allow the Send As permission to be granted to a delegate so the delegate can send mail as their supervisor. A delegate using Outlook may set the From field to their supervisors name, but when the message is delivered, it may appear as coming from the delegate rather than the supervisor.

A typical scenario would be:

  1. Create 3 users and mailboxes (Boss, Delegate and UserA).


  2. Grant Delegate the Send As permission for the Boss's mailbox.


  3. Start Outlook as the Delegate.


  4. Add the From field to the current form.


  5. Compose a new message.


  6. Click From and choose Boss from the GAL.


  7. Click To to select UserA from the GAL.


  8. Delete Boss from the From field.


  9. Add the Boss to the From field. (note - name removed and added again). Send the message.


When the message is received, the sender will be the delegate rather than the name entered in the From field.

No errors or warnings are displayed.


CAUSE

A logic error prevented the checking of From field when the name was replaced. Later, when the message was sent, the From field (sender property) was left blank, so the delegate's name was used as the sender.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Product Name service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date       Time     Version      Size        File name     Platform
   -------------------------------------------------------------------
   04/21/99   12:28p   8.5.6420.0   6,600,976   Outllib.dll   Intel

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999