OL98: Embedded Messages Blank If Dragged to New Message

ID: Q229825

The information in this article applies to:

SYMPTOMS

You receive a message that contains an embedded message; when you double-click the embedded message to read it, it is blank.


CAUSE

When composing the message, the sender dragged an existing message into the new message. The sender then opened the attached message and saved the new message. The message is sent, but the attached message is blank.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


File name    Size         Date       File version		
--------------------------------------------
Outllib      6,600,464    4/14/99    8.05.6408.0000

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

To avoid this, on the Insert menu, click Item to insert another message.

Additional query words: OL2K 98 


Keywords          : kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999