OL98: Error Synchronizing Calendar to PalmPilot DateBook

ID: Q196641

The information in this article applies to:


WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

You are trying to synchronize a PalmPilot handheld to a desktop computer by using IntelliSync software from Puma Technologies. When the Datebook on the PalmPilot tries to synchronize with the Microsoft Outlook 98 Calendar, you receive one of the following error messages:

The custom form could not be opened. Outlook will use an Outlook form instead. The object could not be found.
-or-
One or more items in the folder you are trying to sync do not match. To resolve the conflicts, open the items and then try this operation again.
Additionally, you are not using a custom form in any Outlook folders.


CAUSE

There is a problem with an appointment in the Calendar that is in your default message store. Either the appointment is corrupted, or there is a time conflict with a recurring appointment.


RESOLUTION

Re-create the offending appointment or resolve the time conflict, and then try to complete the synchronization.


MORE INFORMATION

In the case of conflicting edits to a recurring appointment, you will see a crossed sword icon when the Calendar is viewed in a table view. If the appointment is opened, the user will receive a dialog box with the following text: 


   Conflicting edits have been made to the same message. The different
   versions of the message appear below. To resolve this conflict, do one
   of the following:

   1. Specify one of the messages as the master message and merge any
      information you need from the other messages into the master. Then
      choose the Keep This Item button to replace the conflict message
      with the master, discarding other versions.

   2. Preserve the different versions of the message by choosing the Keep
      All button. This will replace the conflict message with a new
      message for each of the versions listed here.


REFERENCES

PalmPilot is manufactured by 3COM, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Intellisync is manufactured by Puma Technologies, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kbdta GnlCal Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999