OL98: Error When Sending Through the Internet E-mail Service

• Microsoft Outlook 98

SYMPTOMS

When you have Microsoft Outlook 98 send and receive mail through the Internet E-mail service, you may receive the following error message:

An unknown error has occurred. Please save any existing work and restart the program.

CAUSE

The Inetcomm.dll or Outlmime.dll file is missing, is damaged, or is the wrong version.

RESOLUTION

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To resolve this issue, follow these steps:

1. Rename the files Inetcomm.dll and Outlmime.dll. Inetcomm.dll is located in the Windows\System folder for Microsoft Windows 95 or in the Winnt\System32 folder for Windows NT. Outlmime.dll is located in the Outlook installation path which by default is \Program Files\Microsoft Office\Office.



2. On the Start menu, point to Settings, and then click Control Panel.



3. Double-click the Add/Remove Programs icon, click Microsoft Outlook 98, and then click Add/Remove.



4. In Outlook 98 Active Setup, click Rerun Outlook 98 Setup. Proceed through the Installation Wizard and choose the same installation type as you did originally.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words:

Keywords          : kberrmsg kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: August 2, 1999