OL98: File Attachments Will Not Open When Using Wordmail

• Microsoft Outlook 98

SYMPTOMS

You cannot open a file attachment in a Microsoft Outlook 98 e-mail message if the following two conditions are true:

• You are using Microsoft Word 97 as your e-mail editor.



• The message was originally created with the sensitivity set to Private.

RESOLUTION

Choose one of the following methods.

Method 1

1. Quit Outlook.



2. Click Start, and then click Run.



3. Type "outlook /regserver" (without the quotation marks), and click OK.
   
   NOTE: There is a space character preceding the slash character (/).

Method 2

1. Start Outlook.



2. On the Tools menu, click Options, and then click the Mail Format tab.



3. Select a format such as Microsoft Outlook Rich text in the "Send in this message format" list, and then click OK.



4. Open the message containing the attached file.



5. Double-click the attachment to open it.

MORE INFORMATION

Steps to Reproduce Problem

1. Compose a new mail message using Word as the e-mail editor.



2. Attach a Word document.



3. Click Options in the open message and set the sensitivity to Private.



4. Send the message to yourself.



5. Open the message and double-click the file attachment.

Additional query words:

Keywords          : MsgRead 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 30, 1999