OL98: Path's longer than 130 chars cause Out of memory in the German Outlook client

ID: Q75416

The information in this article applies to:

SYMPTOMS

You are attempting to attach a file to a mail message in the German version of Microsoft Outlook 98 and receive the following error message:

Out of memory or system resources. Close some windows or programs and try again.


CAUSE

You are attempting to attach a file that is in a nested folder location with a complex path. A complex path is defined as one greater than 128 characters and includes long names in some folders.


RESOLUTION

To successfully attach the file, follow these steps:

  1. Click Start, point to Programs and click Windows Explorer.


  2. On the Tools menu, point to Find and click Files or Folders. Type the name of the file you wish to attach and then click Find Now.


  3. Copy the file to a folder location closer to the root of the hard drive. Ensure that the path to the new location is less than 128 characters.


  4. Return to the mail message. On the Insert menu, click File. Locate the file in its new location and then click OK.


You will no longer receive an error and you will be able to send the message.

A supported fix that corrects this problem in the German version of Outlook 98 is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Outlook.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The German version of this fix should have the following file attributes or later: 

   Date       Version      File name   Platform
   --------------------------------------------
   07/17/98   8.5:5104.8   Outllib.dll (x86)
For more information on this fix for the US Enlish version of Outlook 98, please see the following article in the Microsoft Knowledge Base:
Q185150 OL98: Error Message Attempting to Attach File to Message
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: 98 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 9, 1999