OL98: Hang in FIsRootFoldEntry When Opening a New Window and Selecting a Link for a Public Folder on the Outlook Bar

ID: Q226335

The information in this article applies to:

SYMPTOMS

Outlook may stop responding when opening a new window and selecting a link for a public folder on the Outlook Bar.

A DrWtsn32.log will be produced that will look like: 


Application exception occurred:
App: Outlook.DBG (pid=333)
When: 4/8/1997 @ 15:27:56.295
Exception number: c0000005 (access violation)


CAUSE

Outlook had a re-entrancy on the same thread into code that destroyed a global object.


RESOLUTION

The English version of this fix should have the following file attributes or later:


Date      Time    Version      Size      File name     
--------------------------------------------------
03-10-99  09:06a  8.5.6309.0   6,599,440 Outllib.dll

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: OL98 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999