OL98: How to Clear the Outlook Forms Cache

ID: Q181057

The information in this article applies to:

Microsoft Outlook 98

SUMMARY

This article describes how to clear the Microsoft Outlook 98 Forms Cache.

MORE INFORMATION

Clearing the Forms Cache is useful in the following situations:

You receive a "Cannot create the item" error message opening an item.

Your forms suddenly do not behave properly.

You receive a message about a problem with your Frmcache.dat file.

You receive a "the object could not be found" error message opening an item, or clicking on a mailto: link.

When attempting to open an item, you receive the error, "Can't open this item. Could not open the item. Try again."

When the Preview Pane displays, "This item contains active content and cannot be displayed."

Deleting the Forms Cache Files

To remove all Forms Cache files from your computer, follow these steps:

On the Windows taskbar, click Start, point to Programs, and then click Windows Explorer.

In Windows Explorer, move to the \Windows\Forms folder on your hard drive.

Under the Forms folder, one at a time, click to select each sub-folder, except the Configs folder and press the DELETE key. When prompted Are you sure you want to remove the folder"<folder name>" and all its contents to the Recycle Bin? click Yes. Repeat this for each folder, except the Configs folder.

Under the Forms folder, click to select the Frmcache.dat file and press the DELETE key to delete this file. Repeat this process for any other files in the Forms folder.

Start Outlook. A new Frmcache.dat will be created.

Additional query words: can't create the item


Keywords          : kbdta FmsProp 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbinfo

Last Reviewed: July 7, 1999