OL98: Import/Export Error: "Translators are not installed."

ID: Q183006

The information in this article applies to:

SYMPTOMS

When attempting to import or export files with Microsoft Outlook 98, you may receive the following error message:

The <application or file type> translators are not installed. To add them, go to the Windows Control Panel, choose "Add/Remove Programs", then select Outlook 98.


CAUSE

The necessary translator files or database converters are not available because Outlook did not install them during setup.


RESOLUTION

Install the appropriate Personal Information Manager (PIM) program translators or address book translators from the Outlook Add New Components page.

-or-

Download the appropriate Microsoft Open DataBase Connectivity (ODBC) drivers from the Microsoft Software Library.

-or-

On the Help menu, point to Microsoft on the Web and click Free Stuff. On the Outlook Enhancements page, click Microsoft Data Access Pack, read the installation instructions, and then click Download Now.


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.


MORE INFORMATION

Install the Converter Files

To install the converter files for these products,

follow these steps:

  1. Quit Outlook.


  2. Click the Start button, point to Settings and click Control Panel. Double-click Add/Remove Programs.


  3. Click to select Microsoft Outlook 98 from the list, and then click Add/Remove.


  4. Click Add New Components.


  5. Click to select the appropriate installation source.


  6. Click Yes to allow Setup to determine what components are installed on your computer.


  7. Under Import/Export components, click to select the appropriate converters, click Next, and then click Install Now.


  8. If asked to restart Windows, click Yes.


Install the ODBC Drivers

To install ODBC drivers for these products:

copy the self-extracting file, Dataacc.exe, from the ValuPack on your Outlook 98 CD or download GE1263.exe, a self-extracting file, from the Microsoft Software Library. After you copy or download the self-extracting file to your computer, double-click it to install the ODBC drivers.

For more information on GE1263.exe, please see the following article in the Microsoft Knowledge Base:
Q140255 GE1263: Microsoft ODBC Drivers Ver. 3.0 for 32-Bit Programs
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 98 


Keywords          : kberrmsg IntpOff IntpImEx Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 29, 1999