OL98: Invalid Page Fault in Emalscan.dll

ID: Q198063

The information in this article applies to:

SYMPTOMS

When you quit Outlook, you may receive one of the following error messages:

OUTLOOK caused an invalid page fault in module EMALSCAN.DLL at 0137:10004d3a.
-or-
OUTLOOK caused an invalid page fault in module KERNEL32.DLL at 0157:bff99dbd.
When you start Outlook, you may receive the following error message:
Fatal Exception 0E @ 0028:c165be8f vbx mcscan32


CAUSE

You have installed McAfee's VirusScan, and there is a problem with the "Exchange Scan" add-in in Outlook.


RESOLUTION

Choose of the following methods to correct the error.

Method 1

Obtain and install the service pack, v98sp402.zip, available from Network Associates, at the following address:
ftp://ftp.nai.com/pub/antivirus/service_paks/win9x/

Method 2

To disable the Exchange Scan add-in, follow these steps within Outlook:

  1. On the Tools menu, click Options.


  2. Under the Other tab, click Advanced Options.


  3. Click Add-In Manager.


  4. Click to clear the "Exchange Scan" check box, and then click OK three times to close all dialog boxes.


  5. Quit Outlook, restart your computer, and then start Outlook. The error should not recur.


NOTE: These steps, while preventing the error, will disable the VirusScan functionality within Outlook. You should contact the McAfee VirsusScan manufacturer, Network Associates, Inc., for further troubleshooting. The WhatsNew.txt file, installed in C:\Program Files\Network Associates\McAfee VirusScan folder provides information about how to troubleshoot VirusScan problems and how to contact Network Associates, Inc. for technical support.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


REFERENCES

For additional information about VirusScan and Outlook, please see the following article in the Microsoft Knowledge Base:

Q197252 OL98: McAfee VirusScan 4.0.1 Integrates with Outlook 98

Additional query words: 98 ipf da0350.dll 


Keywords          : kbdta Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 5, 1999