OL98: Message from Internet Contains No Header Information

• Microsoft Outlook 98

SYMPTOMS

When you open a message from an Internet Mail server in Microsoft Outlook 98, there may be no information in the header of the message. The From:, To:, Cc:, and Subject: lines are blank.

CAUSE

Line breaks are not properly specified in the message.

RESOLUTION

Use Outlook 97 or Outlook Express to read the message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98. We are researching this problem and will post new information here in the Microsoft Knowledge Base, as it becomes available.

MORE INFORMATION

The message does not follow the RFC 822 specification for line delimiters. The RFC specification defines a carriage return (CR) followed by a line feed (LF) as a line delimiter. In this case, the message uses just a CR character as its line delimiter. Since Outlook 98 does not recognize this as a line separator, it views the entire message as one line and cannot correctly parse the header information.

Additional query words:

Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: August 9, 1999