OL98: Network Error Received Running Setup from CD

• Microsoft Outlook 98

SYMPTOMS

You are attempting the run Active Setup using the Microsoft Outlook 98 compact disc and you receive the following error:

Setup could not retrieve the information needed for the installation. The network is probably busy. Please run Setup again later.

CAUSE

This error may occur due to a problem with the security features on your computer.

RESOLUTION

To resolve a possible problem with the security features on your computer, follow these steps:

1. On the Start menu, point to Find and click Files Or Folders.



2. In the Named box type, Wintrust.dll.



3. In the Look In list, click to select your hard drive.



4. Click to select the Include Subfolders check box, and click Find Now.



5. In the list of found files, click Wintrust.dll and then click Rename.



6. Rename the current Wintrust.dll to Wintrust.old.



7. Repeat steps 2 through 6 to find and rename Wininet.dll and Urlmon.dll.



8. Close the Find dialog box, click the Start button and click to select Shut Down. Click Restart and then click OK.



9. Run Active Setup again to install Outlook.

REFERENCES

For more information on this error message, please see the following article(s) in the Microsoft Knowledge Base:

Q166917 Err Msg: Setup Could Not Retrieve the Information Needed...

Additional query words: 98

Keywords          : kbsetup kbdta IntpBrows EvnOs StpFail 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 2, 1999