OL98: Outlook Gives Error for Migrated Schedule+ Resource Account

ID: Q222920

The information in this article applies to:

SYMPTOMS

When you attempt to set up a meeting request using a resource account that has been migrated from Schedule+ to Outlook, as described in article Q181988, the following error message is displayed

Unable to directly book the resource <resouce account>. This resource does not allow direct booking for recurring appointments. Would you like to send a meeting request to the resource instead? If not, you may want to remove the resource from the attendee list.
where <resouce account> is the name of the resource account. After clicking Yes, the meeting request for <resource account> is booked as expected.


CAUSE

The MAPI property PR_SCHDINFO_RESOURCE_TYPE is set to 1 for a Schedule+ resource account. Even after migrating this account the property value remains intact which causes Outlook to treat this account as Schedule+ account, reporting an erroneous message.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later: 

File name         Version
--------------------------
Outllib.dll       8.5:6323.0
This version number will be seen on About Microsoft Outlook, on the Help menu.

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.


MORE INFORMATION

This fix should only be applied to the computer where the resource account resides. Alternatively, a user with proper permisions can create a profile that points to the resource account and run the patch locally.

After applying the fix, start Outlook with the profile that points to theresource account. Create and send a meeting request back to the resource account.

Additional query words: 98 


Keywords          : kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 30, 1999