OL98: Outlook Hangs When You Enter a Phone Number Into a Contact

ID: Q190229

The information in this article applies to:
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SYMPTOMS

You are using Microsoft Outlook 98 with Microsoft Windows 98. When you attempt to enter the telephone number for a Contact, Outlook appears to stop responding (hang).


CAUSE

You are using the 3Com ISDN 128k accelerator software update for Windows 98 in conjunction with a US Robotics Sportster ISDN 128k terminal adapter.

The presence of the 3Com ISDN 128k Accelerator software causes a conflict in Outlook.


RESOLUTION



To successfully add phone numbers in Outlook Contacts it is necessary to remove the 3Com accelerator software and use the driver supplied with Windows 98.

NOTE: The Windows 98 device driver for the Sportster ISDN Adapter only supports a single ISDN channel connection during a session. This driver does not support the Multilink PPP feature as the 3Com software does.

To remove the ISDN Accelerator software update, follow these steps:

  1. Click the Start button, point to Settings and click Control Panel. Double-click the Add/Remove Programs icon.


  2. On the Install/Uninstall tab click 3Com ISDN Accelerator and then click Add/Remove.


  3. You will be prompted to insert the Windows 98 compact disc so that the Windows drivers for this device can be loaded.




The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98 2000 


Keywords          : kbdta EvnGpf 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 22, 1999