OL98: Outlook Slow to Start and Quit

ID: Q195646

The information in this article applies to:

SYMPTOMS

You are using Microsoft Outlook 98 and notice that the program is very slow to start as well as being slow to quit when running under Microsoft Windows 95


CAUSE

This behavior has been noted when incorrect version of the files Msvcrt40.dll and Msvcrt.dll are installed on the computer.


RESOLUTION

The files, Msvcrt40.dll and Msvcrt.dll, may be the wrong version. Rename and replace both of these files.

On a Windows 95/98, both files should be in the C:\Windows\System folder.

NOTE: The following steps apply to computers running Windows 95/98 only. For more information about renaming files in Windows NT, please see the following article in the Microsoft Knowledge Base:

Q164471 Replacing System Files Using a Modified Emergency Repair Disk

Rename the Current Files

Quit Windows and restart in MS-DOS mode to rename the files. To do this, follow these steps:

  1. Click Start and click Shut Down.


  2. Click to select "Restart the computer in MS-DOS mode."


  3. Type cd system and press ENTER.


  4. Type
    ren Msvcrt40.dll Msvcrt40.old
    and then press ENTER to rename the file.


  5. Repeat step 4 for the Msvcrt.dll file.


  6. Type "exit" (without the quotation marks) and then press ENTER to restart Windows.


  7. Extract a new copy of the Msvcrt40.dll and Msvcrt.dll files from your original Windows 98 CD-ROM (CD), Internet Explorer 4.01 or 5.0 CD, or your Outlook CD, or reinstall the version of Internet Explorer you use.


For information about using the Extract tool, see the following article in the Microsoft Knowledge Base:
Q129605 How to Extract Original Compressed Windows Files

Additional query words: 


Keywords          : kbdta EvnPrfm 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 27, 1999