OL98: Overlapped Characters When Printing Contacts

ID: Q179763

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When you print your Microsoft Outlook 98 Contacts using a Hewlett-Packard (HP) DeskJet 850 or 870 printer with version 9.2 driver, you may experience any of the following symptoms:

The printed characters may overlap.

Your printer may stop printing and display the message, "Can not communicate with LPT1."

You may receive the message, "Data required by the printer driver cannot be found or has been corrupted. Restart Windows and try printing again."

Following any messages printing may resume; however, the characters print on top of each other.

NOTE: Although unconfirmed by Microsoft, some customers have reported these symptoms with the following HP DeskJet models:


   820CSE          855C            Office Jet 600 series
   550C            694c            1150C (OfficeJet Pro)
   520             692c            OfficeJet 570

RESOLUTION

Use the HP DeskJet Plus, 500, 500c. 550, or 560 printer driver.

MORE INFORMATION

Steps to Reproduce the Problem

The following steps demonstrate this problem:

On the Outlook Bar, click Contacts to open your default Contacts list.

On the View menu, point to Current View, and click Address Cards.

On the File menu, click Print to open the Print dialog.

In the Print style list, click Medium Booklet Style.

In the Name list click the HP DeskJet 850/870 series driver.

Click OK to print your Contacts.

The products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: squished compressed jumbled


Keywords          : kbprint kbdta PtrProb 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 8, 1999