OL98: QuickView Plus Causes Hyperlinks to Fail

ID: Q188973

The information in this article applies to:
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

Using Microsoft Outlook 98, you find that clicking a Mailto link in a received mail message causes Outlook to stop responding or hang. Additionally you may also see the following error message:

Outlook caused an Invalid Page Fault in Qvphook.dll


CAUSE

This error has been observed to happen when QuickView Plus version 4.5 is installed.


RESOLUTION

To avoid this error, configure Quick View Plus (QVP) as follows:

  1. Find the QVP icon in the system tray. If the QVP icon is not in the system tray, run QVP32.exe to place it there.


  2. Right-click on the QVP icon in the system tray, and click to select "Configure Quick View Plus..." to invoke the "Configure Quick View Plus with other programs" dialogue box.


  3. On the Applications tab, click to select Microsoft Outlook, and then click the Properties button to invoke the "Microsoft Outlook" dialogue box.


  4. On the Options tab, click to de-select the "Provide Default handling of Open and Print commands" option, and click OK.


  5. Click OK again.


For more information contact INSO Technical Support at 800-333-1395, Option 2 (in the United States only).


REFERENCES

QuickView Plus is manufactured by INSO Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kb3rdparty EvnGpf Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 5, 1999