OL98: Sent Mail Disappears with Focal Point Extensions Loaded

ID: Q180477

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When you send a message using Microsoft Outlook 98, the message may seem to disappear. It does not appear in the Outbox or Sent Items folders.

CAUSE

This symptom may occur if you have Global Village Communication's Focal Point extensions on your computer. Focal Point is software that integrates e-mail, voicemail, fax paging, data communications and Internet access. Focal Point software can come pre-installed on your computer.

RESOLUTION

You can use the Outlook Add-In Manager to disable the Focal Point extensions. To disable Focal Point extensions, follow these steps:

1. On the Tools menu, click Options.

2. On the Other tab, click Advanced Options.

3. in Advanced Options, click Add-In Manager.

3. In the list of add-ins, click to clear any add-in that references

   Focal Point software.

4. Click OK, OK and OK to close all dialog boxes.

5. On the File menu, click "Exit and Log Off."

6. If you use the Corporate or Workgroup installation option, press

   CTL+ALT+DELETE and view the Windows Task Manager. Make sure that
   mapisp32.exe has stopped running. If it is still running, either wait
   for it to stop or end the task.

7. Restart Outlook.

REFERENCES

For more information about using the Add-In Manager, type "add-in manager" in the Office Assistant, click Search, and then click to view "Load, install, or remove an add-in."

Focal Point is manufactured by Global Village communication, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : kb3rdparty GnlAddin 
Version           : WINDOWS:98
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: February 12, 1999