OL98: Synchronization Error 80070057

ID: Q195079

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

After a manual synchronization (point to Synchronize on the Tools menu, and click All Folders, or This folder), a synchronization log such as the one below may be saved to your Deleted Items folder:

   Subject: Synchronization Log:

   10:47:53 Terminated in error
   10:47:53  [80070057-501-0-0]
   10:47:53  The client operation failed.
   10:47:53  Microsoft Exchange Server Information Store

Notice that the subject line has no time or date information, as it normally does.

CAUSE

The Exchange Server provider was changed to require certain MAPI session requirements, and Outlook 98 was not adjusted to meet the new session requirements.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   Component: Outlook 98

   File name     Version
   ----------------------------
   Outllib.dll   8.5.5910.0000

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This issue should only arise if you have added an Outlook 98 hotfix using Emsabp32.dll (build 2392 or later), Emsmdb32.dll (build 2392 or later), Emsui32.dll (build 2373 or later) or Mspst32.dll (build 2400 or later). To see the log file, configure Outlook 98 to save deleted messages on exit, and synchronize on exit. The next time you logon and perform a synchronization, the error will occur in the synchronization log.

Additional query words:

Keywords          :  
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: April 20, 1999