OL98: Terminal Window Does Not Display When Offline and Using Dialup Networking

ID: Q187466

The information in this article applies to:

SYMPTOMS

When you use Microsoft Outlook 98 in offline mode and initiate a Dialup Networking connection to send and receive messages, the terminal window does not appear.


CAUSE

An incorrect Remote Access Server(RAS) Application Programming Interface (API) was used to initiate the Dialup Networking session. One or more parameters defined in the Dialup Networking Connection was not supported.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   File Name     Version
   -----------------------
   EMSABP32.DLL  5.5.2357.0
   EMSMDB32.DLL  5.5.2344.0
   EMSUI32.DLL   5.5.2373.0
   MSPST32.DLL   5.5.2346
This is a hotfix and distribution requires manager approval. To receive the hotfix, customers must be encountering the bug as described above. You must track the customers you send this to and supply them with the next service pack when it becomes available.

The RESOLUTION section above states whether this fix is available as a hotfix or in a service pack. If the build that contains the fix has been released, then the original hotfix is available on http://hotfix. To determine if the build has been released, or for information about how to obtain the original hotfix when the build has not been released, please contact the Exchange Critical Problem Resolution (CPR) team.

This is scheduled to be included with SP2.

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 98.

Additional query words: 


Keywords          : IntpOthr 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 12, 1999