OL98: Text Missing from E-mail Message Sent to cc:Mail Client

ID: Q192413

The information in this article applies to:

SYMPTOMS

When you use the Microsoft Outlook Support for Lotus cc:Mail, to send e- mail with an attachment to a recipient using a Lotus cc:Mail client or a Lotus Notes client, the attachment appears in the message received but the message text may be missing.


CAUSE

You sent the message using Plain Text or HTML as the message format.


RESOLUTION

Change the Outlook default message format to "Microsoft Outlook Rich Text" and change the Lotus cc:Mail service default delivery property to "Always send in Exchange Rich Text Format."


MORE INFORMATION

To change the Outlook default message format, follow these steps:

  1. On the Tools menu, click Options.


  2. On the Mail Format tab, under Message format, click to select "Microsoft Outlook Rich Text" from the "When sending mail use this format" list.


  3. Click OK.


To change the Lotus cc:Mail service default delivery property, follow these steps:
  1. On the Tools menu, click Services.


  2. Click to select the Lotus cc:Mail service and click Properties.


  3. On the Delivery tab, click to select "Always send in Exchange Rich Text Format."


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98 


Keywords          : MsgSend Intp3rdPty 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: August 5, 1999