OL98: Toolbars Moved in a Mail Message Are Not Persistent

• Microsoft Outlook 98

SYMPTOMS

Toolbar customizations in a mail message, such as moving or adding toolbars are not retained after you exit Microsoft Outlook 98.

CAUSE

If Microsoft Word is set as your default mail editor, you can't save changes to the e-mail templates when they are modified during an Outlook session. Any changes made to the menus and toolbars of the template are retained only while Outlook is running.

This does not occur if your default e-mail editor is Plain Text, HTML, or Microsoft Rich Text.

RESOLUTION

Open the e-mail.dot template in Word. Make your changes and save the modified document template.

-or-

Change your default e-mail editor to Plain Text, HTML, or Microsoft Rich Text and then make changes.

MORE INFORMATION

When you make modifications to the toolbar, menu, or buttons when you use Word as your e-mail editor, those changes will only remain during the current Outlook session. Once you quit and restart Outlook, any changes will be lost.

You can make permanent modifications to the e-mail.dot file only if you open it in Word. A limitation is that any changes made will be reflected in Word also. This may not be acceptable.

For more information on customizing Toolbars and Menus in Word, on the Help menu, click Contents And Index, and on the Contents Tab, click to select "Customizing Microsoft Word", and then click to select "Customizing Toolbars and Menus". Click to select and view, the appropriate topic from the list.

To Change Your Default E-mail Editor

1. On the Tools menu, click Options.



2. On the Mail Format tab, click to select Plain Text, HTML, or Microsoft Rich Text.



3. Click OK to close the Options window.

182571 OL98: How to Customize Toolbars and Menus

Additional query words: 98 move change

Keywords          : IntpToolbr FmsProb 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 8, 1999