OL98: Unable to Fax with Cable Modem

ID: Q203984

The information in this article applies to:

SYMPTOMS

If you have configured Microsoft Outlook to use a cable modem to send and receive e-mail, you will not be able to send and receive faxes without a separate modem.


CAUSE

Cable modems are not capable of faxing. A fax connection requires a two-way serial communication link between the sending and receiving devices. Cable Internet services use a television coaxial cable connection. A cable modem attaches to a network card, whereas a traditional modem uses a serial or Universal Serial Bus (USB) port.


RESOLUTION

In order to send faxes with Outlook, you need to install a separate modem that is capable of fax transmissions. You must also configure the fax service in a separate profile.


MORE INFORMATION

For additional information about using Outlook with cable modems, please see the following articles in the Microsoft Knowledge Base:

Q189717 OL98: (CW) Configuring Outlook to Use a Cable Modem

Q189716 OL98: (IMO) Configuring Outlook to Use a Cable Modem

Additional query words: 98 


Keywords          : kbdta CfgProfl EvnHdwr 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 29, 1999