OL98: Unable to Retrieve Message Headers with Remote Mail

ID: Q231829

The information in this article applies to:

SYMPTOMS

You may be unable to retrieve message headers from a Microsoft Exchange Server mailbox using the Remote Mail Connection Wizard, when running Outlook on Microsoft Windows NT. The following error may occur:

Could not download message headers. The remote access service is not set up. Set it up through the Options menu.
Also, the following synchronization log is created in the Deleted Items folder of the Offline Store (OST) file: 

Synchronizing Mailbox 'Test Mailbox'
Terminated in error
[80040107-30090701-0-610]
Microsoft Outlook Offline Folders


CAUSE

This problem occurs after applying Outlook QFE #39 to fix a dual-dial issue experienced while running on the Windows NT platform.

For additional information regarding the hotfix mentioned, please see the following article in the Microsoft Knowledge Base:

Q75771 OL98: Two Dial-up Connections Using Remote Mail with an OST


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook 98 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   File Name      Version         
   ----------------------
   Outllib.dll    8.05.6430.00

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999