OL98: Using WordMail as Your E-mail Editor not Supported by PGP

ID: Q183212

The information in this article applies to:

Microsoft Outlook 98

SYMPTOMS

When using Microsoft Word as your default mail format, you may get the following error when opening an e-mail message:

Error getting text from message window

CAUSE

You are using Pretty Good Privacy (PGP) 5.x and are trying to open an encrypted message with Microsoft Word as your default mail format. The PGP 5.0 ReadMe contains the following text:


   Using Microsoft Word as your editor in Outlook is not currently
   supported. The Exchange/Outlook Plug-in will not be available in
   Word.

MORE INFORMATION

PGP 5.x, installs a menu called PGP, and also adds toolbar buttons on the Standard toolbar for messages. Attempting to encrypt from the message window results in the error:

Error getting text from message window.

Attempting to decrypt from the message window of a encrypted message results in:

Could not find any relevant PGP information in the message

Additional query words: err error


Keywords          : GnlAddin 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: August 3, 1999