OL98: Utility to Fix WinCE 2.0 Synchronizing Errors

ID: Q182405

The information in this article applies to:

SUMMARY

Calfix.exe is a utility to fix problems in a Microsoft Outlook 98 Calendar caused by synchronizing a WinCE 2.0 device with an early beta of Outlook 98 running Corporate/Workgroup support and using Microsoft Exchange Server. This problem only occurs as a result of using the early beta release of Outlook 98.

The following file is available for download from the Microsoft Software Library:

Cecalfix.exe
For more information about downloading files from the Microsoft Software Library, please see the following article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
The following is the contents of the Readme.txt for Calfix.exe. This file corrects synchronization problems which may occur if you used an early beta version of Outlook 98 with the Corporate Workgroup installation option, in a Microsoft Exchange Server environment, on a WinCE 2.0 handheld device. You can obtain this Readme.txt file by downloading Cecalfix.exe from the Microsoft Software Library and extracting its contents. 


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        Microsoft Outlook 98 README for Calfix.exe
                         March 1998
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         (c) Copyright Microsoft Corporation, 1998


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INTRODUCTION
------------

This utility is designed to correct synchronization problems which may
occur if you used an early beta version of Microsoft Outlook 98 with the
Corporate Workgroup installation option, in a Microsoft Exchange Server
configuration, on a WinCE 2.0 handheld device. It should not be used for
any other purpose.

Cecalfix.exe contains the following files:

   Calfix.exe     137,663 Bytes
   Readme.txt     Information and instructions


SYMPTOMS
--------

Running HPC Explorer 1.1 or WinCE Services 2.0 ActiveSync while using Beta
2.2 or earlier builds of Outlook 98 and Exchange may cause some items in
the calendar to be corrupted. If this happens, Synchronization Log
messages containing the following error appear in the deleted items folder
soon after making a change in the calendar:

   18:41:48 Synchronizing Folder 'Calendar'
   18:41:49 Error synchronizing message 'FW: Channel Bar UI: Closing
            Issues'
   18:41:49        [80070057-0-0-323]
   18:41:49       116 item(s) updated in online folder
   18:41:49 Error synchronizing folder
   18:41:49        [80070057-0-0-323]

Outlook 98 builds after build 8.5.5017.0 prevent calendar items from being
corrupted. To determine the build you are using, select About Microsoft
Outlook on the Help menu. The cause of the problem will be fixed in WinCE
services 2.1, which will be available through the supplier of your WinCE
handheld device.

Side effects of the synchronization error include:
 - Appointment reminders repeatedly fire when starting Outlook even though
   they have been dismissed, or appointments not firing at all.

 - Delegates or other machines running Outlook against the same Microsoft
   Exchange Server Mailbox see an out of date calendar.

 - Server Free/Busy information is out of date.

Important:  You should only run CalFix.exe to fix the problem if there are
Synchronization Logs containing the above error appearing in the Outlook
Deleted Items folder.

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INSTRUCTIONS
------------

1. If WinCE 2.0 or HPCE 1.1 is Explorer is installed with an Outlook
   build later than 8.5.5017.0, Outlook does not use the calendar from the
   local store and CalFix will not be able to fix the problem.  Use
   Add/Remove Programs in Control Panel to uninstall the WinCE services
   2.0 or HPCE1.1 and restart Outlook before running the calendar fix
   tool.

2. Run Outlook 98 online to your Microsoft Exchange Server Mailbox.

3. Run Calfix.exe

4. Click Scan without selecting either check box to look for corrupted
   items.

5. If you receive the message, "ERROR: You can run this program only
   online with OST configured," go back to Step 1 and ensure that you
   uninstalled the WinCE software.

6. If Calfix.exe finds corrupted items, select the Fix Known Corrupted
   Properties check box and click Scan again.

7. If Calfix.exe fixes the same number of corrupted items as it finds,
   you are done. Deselect the Fix Known Corrupted Properties checkbox and
   click Scan again to double-check.

8. If there are items with unknown corrupted properties, the only way to
   fix the calendar is to delete these items. If you want to keep these
   items, make a record of them before running the tool with the "Delete
   items with unknown corrupted properties" option selected so you can
   recreate them manually afterwards.

9. Select the "Delete items with unknown corrupted properties" option and
   click Scan again.

Old appointment reminders may start appearing during this process. When
you are finished and have dismissed those, the calendar should start
working normally.

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SUPPORT
-------

Your use or modification of Calfix.exe is at your own risk. Microsoft
provides the content of Calfix.exe "as is" without warranty of any kind,
either expressed or implied, including but not limited to the implied
warranties of merchantability and/or fitness for a particular purpose.
Microsoft does not support modifications to Calfix.exe or its contents to
suit specific customer requirements.

Additional query words: tool corrupted HPC ActivSync 


Keywords          : kbfile CfgUnsup 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbinfo

Last Reviewed: August 2, 1999