PPT2000: Error Message: "Audio capture source requested was not installed"

ID: Q224484

The information in this article applies to:


When you start an Online Broadcast, you may receive the following error message while PowerPoint is validating all connections:

Audio capture source requested was not installed.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


If an audio driver is not correctly installed on the presenter machine, you will receive the error message described in the Symptoms section of this article. This may also occur with older sound cards that are not on the Windows Compatibility list.


To resolve this problem, reinstall the drivers for your sound card as described in the manufacturer's instructions. Also, contact the manufacturer for the most up-to-date drivers for your sound card.

If you have an older sound card, you should contact the manufacturer about upgrading to a newer model.


For additional information about troubleshooting Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229951 PPT2000: Troubleshooting Online Broadcasting
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Additional query words: OFF2000 PPT2000 PPT9 PPT2K 2K 2000 9.0 PPT POWERPNT

Keywords          : kberrmsg kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb kbinfo 

Last Reviewed: June 28, 1999
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