PPT2000: Error Message: "Failed to connect to NetShow Encoder" Starting Online Broadcast

ID: Q224469

The information in this article applies to:


If you start an online broadcast from the SlideShow menu, point to Online Broadcast, then click Begin broadcast, a window is displayed with the following message:

Connecting to Netshow Encoder. Creating a new instance of the Netshow Encoder.
Then, you may receive the following error message next:
Failed to connect to Netshow Encoder. Press Retry to try again.
When you click Details, you will receive one of several messages. In most cases, if you click Retry, the online broadcast will begin. However, you may receive the following error messages:
Microsoft PowerPoint
Please see your system administrator. The following error message was returned from the NetShow Encoder: The audio Compression codec requested was not installed.
When you click Retry, you will receive the first error message previously listed. NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


The audio compression codecs on your computer may have missing or inaccurate information listed in the System.ini.


Add the following lines to the [drivers32] section of the System.ini:

  1. On the Windows Start menu, click Run.

  2. In the Open box, type Sysedit to display the System Configuration Editor.

  3. Click the System.ini tab, browse to the [drivers32] section, and then search for the following lines of information:

    NOTE: If either of these lines are missing, type the line as shown in step four.

  4. On the File menu, click Save, and then close the System Configuration Editor.


Microsoft has confirmed this to be a problem in Microsoft PowerPoint 2000.

For additional information about troubleshooting Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229951 PPT2000: Troubleshooting Online Broadcasting
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Additional query words: OFF2000 PPT9 PPT2K 9.0 PPT2000 2000 2K POWERPNT

Keywords          : kberrmsg kbdta kbconf 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: June 28, 1999