PPT2000: Error Message: "Problem starting NetShow programs"

ID: Q224486

The information in this article applies to:


When you start an online broadcast in Microsoft PowerPoint, you may receive the following error:

Problem starting NetShow programs.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


This error can be caused by missing or damaged files on the presenter computer, or by problems with the NetShow server.


Repair Office 2000 to ensure that all files are present and registered properly on the presenter computer. NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Steps to Repair Office 2000

  1. Close all programs that are open.

  2. Click Start, point to Settings, and then click Control Panel.

  3. In Control Panel, double-click the Add/Remove Programs icon.

  4. In the Add/Remove Programs Properties dialog box, click your Microsoft Office 2000 installation, and then click Add/Remove.

  5. In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.

  6. In the Reinstall/Repair Microsoft Office 2000 dialog box, click to select Repair errors in my Office installation, and then click Finish.

  7. When the Office Repair is finished, you may be prompted to restart Windows. If you are, click Yes and let Windows restart.

If you continue to experience the problem, please try a new online broadcast for testing purposes. Create a new online broadcast using only the Presenter Machine and one audience member. Do not use a NetShow server. If this test is successful, the issue is being caused by the NetShow server. In this case, consult your NetShow documentation.

If these steps do not resolve this issue, please see the general troubleshooting portion of the following article in the Microsoft Knowledge Base:
Q229951 PPT2000: Troubleshooting Online Broadcasting


For a general overview of online broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229826 PPT2000: Overview of Online Broadcasting with NetShow.
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Additional query words: OFF2000 ppt9 ppt2k pp9 pp2kk PowerPoint9 PowerPoint2k

Keywords          : kberrmsg kbdta kbconf 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb kbinfo 

Last Reviewed: June 28, 1999