XFOR: Troubleshooting Exchange Dirsync with PC Mail

ID: Q147463

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SUMMARY

Directory synchronization (dirsync) allows Microsoft Exchange Server to exchange directories with Microsoft Mail for PC and AppleTalk networks and other systems that support the Microsoft Mail Directory Synchronization protocol. The process relies on the MS Mail Connector interchange, MS Mail (PC) MTA, and MS Mail (AppleTalk) MTA, if used, to be functioning. Problems with directory synchronization can be in planning, messaging between the systems, or configuration problems in Microsoft Exchange Server, MS Mail (PC), or MS Mail (AppleTalk).

Duplicate display names appear for custom recipients and new Microsoft Exchange mailboxes.


Reasons                           Actions
=======                           =======
Migration of new accounts has     Either hide the Microsoft
created duplicate names. Both     Exchange mailboxes from the
addresses are valid.              address list or do not include
                                  Microsoft Mail addresses in
                                  directory synchronization.

Migration of new accounts has     If migration is successful and
created duplicate names. Only     all postoffice users were moved,
Microsoft Exchange addresses are  use the MS Mail (PC)
valid.                            Administrator program to remove
                                  the postoffice from directory
                                  synchronization. If not all the
                                  mailboxes were moved, remove the
                                  mailboxes that did move from
                                  directory synchronization or the
                                  postoffice.

You haven't received updates from MS Mail (PC).


Reasons                           Actions
=======                           =======
There is no message connectivity  Send a message to the directory
to the directory synchronization  synchronization postoffice from
server.                           a user on Microsoft Exchange and
                                  reply when it is delivered. If
                                  delivery fails, treat this as a
                                  routing or connection problem.

Dispatch is not running on the    Check the dispatch logs on the
postoffices.                      postoffices for reported
                                  successes and failures.

The configuration is incorrect.   Check if the MS Mail (PC)
                                  directory synchronization server
                                  and requestor information is
                                  correct, including postoffice
                                  names, passwords, and types of
                                  addresses. Microsoft Exchange
                                  Server should show up as the MS
                                  Mail Connector postoffice.

Updates for MS Mail (PC) are no longer being received.


Reasons                           Actions
=======                           =======
Mail is not getting through.      Check the queues on the
                                  connection and on the
                                  postoffices between the
                                  directory synchronization server
                                  and the requestors.

Dispatch is not running on the    Look at the dispatch logs on the
postoffices.                      postoffices for reported success
                                  and failures.

Configuration has been changed.   Check configuration with both
                                  Administrator programs for
                                  changes. Verify that network and
                                  postoffice names are accurate
                                  and that the requestor password
                                  is correct. Verify that mail and
                                  replies to mail arrive as
                                  expected between Microsoft
                                  Exchange Server and the
                                  postoffice.

Additional query words: tshoot faq


Keywords          : kbusage XFOR 
Version           : winnt:4.0
Platform          : winnt 
Issue type        :

Last Reviewed: March 18, 1999