WD: Error Saving Document: "Network or File Permission Error"

ID: Q186954

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows 95, version 7.0
Microsoft Word for the Macintosh, version 6.0
Microsoft Word for Windows NT, version 6.0

SYMPTOMS

When you are working over a network and you save a document in Word, the following error message is displayed:

   There has been a network or file permission error.
   The network connection may be lost. <Filename.doc>

CAUSE

Case 1

This error message appears when the document is open on two or more computers that are running different operating platforms. For example, if the document is open on a Macintosh computer and you open it on a second computer running Windows or Windows NT, the error occurs when either user tries to save the document.

This problem stems from a difference between the ways Macintosh OLE and Windows OLE open files. As a result, you cannot save a file on two different operating platforms at the same time.

Case 2

This error can occur with Microsoft Word 7.0 if the Always Create Backup Copy option is activated with server or operating systems that do not support long file names. This option copies the previous version of a document as a backup copy with the name of "Backup of <filename>". As a result, Word cannot create a backup copy on server or operating systems that only support 8.3 file names (file names with eight characters and a three letter extension).

Case 3

This problem may occur if an anti-virus program running on a network has the ability to scan for macro viruses in documents in shared network folders.

For example, if you have,

a shared folder on a network server
```
    -and-
```
an anti-virus program is running on the network server that is set to monitor the shared folder,

when you attempt to save a document (across the network) to the shared folder, the anti-virus checker may cause the error to occur.

Case 4

This problem may occur on Novell networks when the AutoRecover files path is either blank or set to a network drive.

WORKAROUND

Case 1

Method 1:

Move the document to your local hard disk for editing. Move it back to the server after you finish.

Method 2:

Save a copy of the file with a different file name, and work on the copy, either on your hard disk or on the server.

Case 2

Turn off the Always Create Backup Copy option. To do this, follow these steps:

1. On the Tools menu, click Options.

2. Click the Save tab.

3. Click to clear the Always Create Backup Copy check box.

Case 3

Try turning off the anti-virus protection that allows the document to be saved. Contact your anti-virus protection software company for additional details and/or updates to their programs.

Case 4

Set the AutoRecover files path to your local drive. To Change the AutoRecover path, follow these steps:

1. On the Tools menu, click Options.

2. On the File Locations tab, select AutoRecover files and then click

   Modify.

3. Change the Modify Location dialog box to a folder on your local drive

   and then click OK.

4. Click OK to close the Options dialog box.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Word version 6.0.1 for the Macintosh.

Keywords          : kbdta 
Version           : MACINTOSH:6.0; WINDOWS:6.0,6.0a,6.0c,7.0; winnt:6.0
Platform          : MACINTOSH WINDOWS winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: March 3, 1999