WD95: Error Message Opening a Document with Hyperlinks

ID: Q186900

The information in this article applies to:

SYMPTOMS

In Microsoft Word 7.x for Windows 95, when you open a Microsoft Word 97 document containing pictures with hyperlinks, you receive one of the following error messages where your links are located:

Error! Bookmark Not Defined
-or-
Word cannot start the graphics filter, <name of filter>.
When you click OK, you see the following error in place of the picture:
Error! Cannot read or display the file.


CAUSE

You have opened the Word 97 file using the Word 97 Import Converter, Mswrd832.cnv. The version of the converter that you are using does not convert hyperlinks properly.


RESOLUTION

To resolve this problem, upgrade to the latest version of the Word 97 Import Converter. For additional information, please see the following article in the Microsoft Knowledge Base:

Q162214 WD: How to Obtain the Word 97-2000 Import Converter


STATUS

Microsoft has confirmed this to be a problem with certain versions of the Word 97 Import converter. This problem is corrected in the version of the converter available with Microsoft Office 97 SR-2.

Additional query words: hyperlink 


Keywords          : kbdta kbconversion word7 word95 
Version           : WINDOWS:7.0,7.0a
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 9, 1999