ID: Q162195
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This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Error Messages. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.
Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:
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To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:
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SUBJECT: Q119591
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To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:
1. Dial the toll-free FastTips number:
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2. When prompted, select the appropriate number for the product you are
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3. When prompted, select the version of the product that you are using.
4. From the "FastTips Main Menu," select 1 to place a FastTips catalog
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5. At the "to order items from your catalog" prompt, select 1.
6. When prompted with the "at the tone, enter the item ID number followed
by the pound key" message, enter the Article ID number from the
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NOTE: You can order up to five items at a time.
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If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.
ARTICLE ID ARTICLE TITLE
Q98076 Troubleshooting Guide for Unwanted Page Breaks
Q115253 Custom Paper Sizes Print in Wrong Location
Q121709 How to Ignore User Settings When Starting Word
Q140097 How to Rebuild User Preference Settings in the Registry
Q156573 WD97: How to Recover Text from Any File
Q156577 Word 97: Unable to Recover Lost Document
Q161923 Troubleshooting Variables and Data Types
Q68048 WinWord Err Msg: Indentation Too Large
Q77359 Maximum Page Number with PAGE Field in Word for Windows
Q78799 Unable to Activate Source Program for Embedded Object
Q78935 AUTONUM Field Doesn't Work with IF Statement in WinWord
Q84647 Margins Set Outside Printable Area of Page in Word
Q85369 Cannot Trap WordBasic Err=7 Out of Memory
Q87717 WordBasic Error Using Caret for Exponentiation in Math Formula
Q89646 Error Msg: Text Formatted with No Proofing Was Skipped
Q93999 VAL() Returns Illegal Function Call - WordBasic Err=5
Q94880 Cannot Insert Clipboard Contents Using ^c in Edit Replace
Q95128 Second Macro Cannot Call Subroutine or Function in First Macro
Q97591 Maximum Values for Field Format Switches
Q98127 Error Message: The Document Template Is Not Valid
Q98875 Macro Summary Info Changes Require Open Document
Q98895 Err Msg in Place of REF Field Result: Bookmark Not Defined
Q102018 DDE Error: Session Too Complex. Please Close a Window.
Q105550 Error Message: The Subdocument Is Missing...
Q107785 Fax Drivers Hang or Give Errors Printing in Word
Q107789 Mail Merge Attached Envelope Does Not Create Bar Code
Q107796 WordBasic Err=25: Out of Memory (Stack Space)
Q108249 Error Message: There Are Too Many Edits in the Document...
Q108918 Cannot Save or Create File Error Message
Q109566 Error with Blank ASK or FILLIN Fields on Merge
Q109570 Err Msg: WordBasic Err=9 in NEWMACRO.DOC
Q109975 WordBasic Error 123 When Using 2.x Templates
Q110164 Error Using Mid$() Left$() or Right$() Function
Q110937 Cannot Save or Create File... After Setup on Laptop
Q111248 XL: Saving .STF File in Excel May Cause Setup Error Messages
Q112496 The Global Template Is Already Open... Error Starting Word
Q112587 Setup Error Message Cannot Change Properties of <Filename>
Q113127 No Error When Macro Creates Invalid Bookmark Name
Q113314 Word Err Msg: Word Could Not Parse Your Query Options...
Q113731 ODBC Error Opening a DBF File with Hyphen in the File Name
Q114432 Troubleshooting Guide: File Locking in Master Documents
Q115146 Too Many Data Fields Managing Mail Merge Data in Source View
Q115171 Merge Data Source Fails to Attach Merge or Allow Check
Q115247 Cannot Cancel Invalid Merge Field Error Loop
Q115259 Error at <Cell Reference> Appears Instead of Result
Q116220 Character Formatting in Data Source Not Retained After Merge
Q116468 Error! Not a Valid Bookmark Self-Reference
Q117306 Duplicate Bookmarks in Subdocuments Not Renamed
Q117639 In Setup the Space Required On Drive Value Is Not Exact
Q117703 Errors Saving Files or Running Wizards over PC-NFS Networks
Q118516 Syntax Error If Formula Field Uses Comma Separator w/o Space
Q119008 Setup Not Completed Successfully; Error w/ Modified SETUP.STF
Q119820 STYLEREF Err: Error! No Text of Specified Style in Document
Q120278 Word ErrMsg: A Field Calculation Error Occurred in Record...
Q120868 "!Syntax Error, [" in Table Formula
Q121700 Word Hangs Inserting Caption with Revision Marking Turned On
Q121933 Not Enough Memory Starting Word with High CACHESIZE
Q122379 Error Saving Document: Network or File Permission Error...
Q122582 Setup Err Msg: Bad Setup Version Field
Q122650 Hyphens (Dashes) Don't Display in Form Field Number
Q122753 Err Msg: The Wizard Cannot Use the Active Document...
Q123698 Err Msg: Word Could Not Re-Establish a DDE Connection...
Q124531 Cannot Trap WordBasic Errors Greater Than 1000
Q125414 Errors When Querying on Data with Straight Quote/Apostrophe
Q127202 GP Fault Exiting Windows with Linked Word Document
Q130841 Office: Error Adding Text (.txt) File to Binder
Q132047 Word Cannot Find the Word Forms File MSWDS_EN.LEX
Q132214 WordBasic Err=582 Unable to Load Specified Library
Q133195 Word 95: Cannot Retrieve Properties for...
Q133196 Word 95: Can't Rename or Delete File in File Open
Q134726 Unable to Save WordMail Note to Novell 4.02 Server
Q134896 Cannot Rename Normal.dot If Word Mail Is Running
Q134922 Using CTRL+ALT+HYPHEN with Right Mouse Click Causes Error
Q135285 Value Entered Does Not Match with the Specified Type
Q135577 Error Accessing Shared Application After Running Setup
Q135648 Troubleshooting Win95 Application Floppy Disk Problems
Q135806 Error Saving with Long File Name to Network Folder
Q136091 Invalid Destination Folder Error Performing Admin Install
Q136215 Error When Starting Word Art Using Insert Object Command
Q137076 Can't Use Microsoft Access Files *.MDB or DDE with Word 95
Q137356 Cannot Retrieve Properties... or Document Opens Read-Only
Q137735 Deleting the My Documents Folder May Cause Error Message
Q137918 Disk Is full... or ScanDisk Cannot Check the Drive...
Q138057 Off Err Msg: The Folder (or Path) Isn't Accessible...
Q138137 Invalid Page Fault When Dialog Open in Two Sessions of Word
Q139418 Office: Can't Run Quiet Mode Workstation Installation from CD
Q139775 Errors if AutoText String Exceeds 255 Characters
Q139849 Error: Word Cannot Open Document with Long File Name
Q139938 Word Cannot Open the Document with No Extension
Q140745 Err Msg: There Is No Address Field in the Address Book
Q141215 The Application Associated with the Selected Template...
Q142205 Word Incorrectly Reports No Help Topic for DocProperty Field
Q142345 Unable to Fax Mail Merge to Microsoft Fax from Word 95
Q142761 Word Error Message: ...Word Cannot Find Its Data Source...
Q145301 Unknown File Format Opening Word 6.x 7.x Files in WordPerfect
Q146655 WordBasic Error 24 with Modified Word 2.x Proposal Template
Q147178 Growstub Caused General Protection Fault in Pointer.dll
Q152766 Error Message: WordMail Initialization Has Failed
Q153621 Can't Set Default File Location to Netware 4.1 Network Drive
Q153668 Mail Merge Main Document Cannot Find Data Source
Q155156 Entries in Text Box or Callout Missing from Table of Contents
Q155903 Error Inserting ActiveX Control
Q155985 Run-Time Error Using Macro to Save File with Name
Q156444 OFF97: Service Pack Requirements for Windows NT Workstation
Q156646 OFF97: Error Modifying File Properties with Long Date Format
Q156818 OFF97: Internet Explorer 2.0 Required in Windows NT 3.51
Q156985 OFF97: Error When Using Clip Gallery to Insert a Sound
Q157106 Err Msg: "Can't Open <file> ..." Mail Merge Main Document
Q157532 Invalid Procedure Name Error Creating a New Macro.
Q157546 Can't Edit Objects in Converted Word Document
Q157615 Word Can't Open Data Source if String Too Long
Q157639 Incorrect Hyperlink Error Inserting from Insert Field Dialog
Q157703 XFOR: NDRs Sending Mail Using Email.dot
Q157775 Can't Save Version for Read-Only Document
Q157955 OFF97: Can't Change Assistant When Free Disk Space is Low
Q158009 Word 97: Some Graphic Filters Not Installed During Setup
Q158224 Word 97: Cannot Find VEENLR3.HLP After Typical Installation
Q158332 OFF97: Best of the Web Link Fails to Open Internet Site
Q158492 Word Cannot Obtain... Inserting Object on Banyan Vines
Q158493 Wizard Vanishes When Run from Banyan Vines Server
Q158747 OFF97: Problems with Provide Feedback with Sound Option
Q158847 Run-Time Error If Style Doesn't Exist
Q158854 Compile Error If VB Code Doesn't Find Comments
Q159332 OFF97: Web Help does not Start Browser
Q159341 Word 97: International Fonts Don't Appear in Font List
Q159424 FileCopy Statement Requires Destination File Name
Q159469 Run-Time Error Using VB Macro to Resize Document Window
Q159572 OFF97: Right-Clicking File Causes Error and Computer Stops
Q159676 Close Method in Macro Fails in Protected Form
Q159719 Error Merging with Outlook CSV TSV File
Q159772 OFF97: Contents of the Netwrk8.txt Readme File
Q159779 Invalid Page Fault Opening File with Long Path File Name
Q159817 Errors Connecting Inserting Database Using ODBC and MSQuery
Q159856 Word 97: Page Field In Header/Footer Causes Odd Behavior
Q159880 Invalid Page Fault Clicking Check Errors
Q159924 Word 97: Contents of the Wdread8.txt Readme File
Q160021 Word 97: Goback Method Switches to Another Document
Q160552 OFF97: Errors Caused by Corrupted ACL Files
Q160555 OFF97: Error Adding Blank Web Page to Binder
Q160586 OFF97: Cannot Use Pound Character in File Name for a Hyperlink
Q160757 Run-Tme Error Using True Parameter on NewTemplate Method
Q160841 Page Fault Opening Word 97 File With Text Box Square Wrapping
Q160870 PRB: VBA Functions Break in Database with Missing References
Q160931 Error! Style Not Defined When Printing File
Q160975 Photo Editor: Problems Controlling Resolution of PCD File
Q160977 Error Msg: Listnum Field In Table Causes Invalid Page Fault
Q161141 OFF97: Invalid Page Fault When Using Office Assistant
Q161469 OFF97: Errors Appear Inserting OLE Objects or Binder Sections
Q161524 Word 97: Invalid Page Fault Modifying Numbered Style
Q161671 Word Could Not Split... Attempting to Split Cells
Q161723 OFF97: Cannot Find MSO97.DLL Starting Program
Q161805 OFF97: Error Using Help Method with Microsoft Word 97
Q161817 Err Msg: Word Could Not Insert the Address
Q161841 Err Msg: Out of Memory Opening Word 97 File in Word 6.0
Q161880 OFF97: Renaming My Computer Causes Office Apps To Error
Q161883 Error 3009--The Redirector Failed to Unlock Part of a File...
Q161957 Word Hangs When You Resume Spell Checking (Error in Field)
Q152766 Error Message: WordMail Initialization Has Failed
End of Article List
Keywords : word8 word97 kbtlc
Version : 97
Platform : WINDOWS
Last Reviewed: February 13, 1998