WD2000: Activating Word from Within ACT! May Cause Error

ID: Q233555

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

When you activate Microsoft Word (the Word processor) from within ACT! (in one of several ways; for example, mail merge, letter, macro, and so on), an error message may appear if either of the following cases is true:

Case 1: Standard installation: When you try to access Word from within ACT!, the following error message appears:

Error: Word processor not found on system: Microsoft Word 7.x-Word 97.

Case 2: Upgrade: When you try to access Word through the Write, Letter, or other feature, the following error message appears:

Unknown ProductVersionMajor in . . .winword.exe.

CAUSE

Only Microsoft Word versions 7.x - Word 97 are available in the ACT! configuration setup.

RESOLUTION

A patch is available from the Symantec Web site that provides support for Word 2000. For more information, contact Symantec.
For information about how to contact Symantec, please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

Symantec uses a special driver for each version of Word. This driver must also be updated when you update Word. The upcoming update to ACT! 4.0 should resolve these problems.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: macros errors won't load


Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 23, 1999