WD2000: Can't Insert Address with Netscape Communicator

• Microsoft Word 2000

SYMPTOMS

When you have Netscape Communicator 4.5 installed and you try to use your Outlook Contact list in Word, one of the following problems may occur:

• If you click the Insert Address icon in Word, your address book is not opened, and the following error message appears:
  

  mapi32.dll is an invalid Extended MAPI library

  NOTE: The Insert Address icon can be accessed in the Envelope Wizard or the Letter Wizard, or when you click Envelopes and Labels on the Tools menu.

• If you try to use the address book in a Word mail merge, the following error message appears:
  

  A required file, "C:\Program Files\Microsoft Office\ Office\1033\SCHDMAPI.DLL" could not be loaded. Please check your email installation and re-install Microsoft Word if necessary.

  When you click OK, the following error message is displayed:
  

  Word was unable to open the data source.

CAUSE

The Use Netscape Messenger from MAPI-based applications option is selected in Netscape Communicator.

RESOLUTION

Use the following steps to turn off Netscape Messenger as the default mail application:

1. Quit Microsoft Word and all other Windows applications.



2. Start Netscape Communicator (Netscape Navigator).



3. On the Edit menu, click Preferences.



4. Under Category, select Mail & Newsgroups.



5. Click to clear the Use Netscape Messenger from MAPI-based applications option, and then click OK.

Additional query words:

Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 13, 1999