WD2000: Err Msg: "The disk is full or too many files are open"

ID: Q224041

The information in this article applies to:

Microsoft Word 2000

ERROR MESSAGE

When you save a document, an error message similar to the following may appear if you run Word under Windows 95 or later:

The disk is full or too many files are open. (C:\WINWORD\DOC1.DOC)

A similar error message may appear when Word performs an AutoSave operation:

The disk is full or too many files are open. (C:\WINWORD\~WRANNNN.ASD)

Also, when you try to run ScanDisk on Windows 95 or later, the following error message may appear:

ScanDisk cannot check the drive as it is not properly formatted or a utility has locked it, format the hard disk or wait for the utility to finish and re-run ScanDisk.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

You are running the Bgmail.exe utility.

The document contains corrupt or invalid links.

WHAT TO TRY

You are running the Bgmail.exe utility.

Bgmail.exe prevents Windows tools from locking the hard disk properly. Note that Bgmail.exe is loaded from either the Winstart.bat file or the Autoexec.bat file.

If you are running the Bgmail utility, edit the Winstart.bat file or the Autoexec.bat file and place a semicolon (;) at the beginning of the Bgmail.exe line to temporarily turn it off. Save and close the file and then restart Windows and run ScanDisk.

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The document contains corrupt or invalid links.

To update the fields in Word, follow these steps:

On the Edit menu, click Select All.

Press F9.

This updates the fields. If an error occurs at this point, one or more of the fields may be invalid. It may be possible to unlink the fields (CTRL+SHIFT+F9) and continue, or it may be necessary to delete the linked object and reinsert it.

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MORE INFORMATION

Bgmail.exe is a tool installed on AT&T computers to provide access to AT&T's proprietary mail services.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information about the ScanDisk error message, please see the following article in the Microsoft Knowledge Base:

Q134456 ScanDisk Is Incompatible with Bgmail.exe

Additional query words: OFF2000


Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbinfo