WD2000: Fax Wizard and Outlook with Symantec Fax Starter Edition Request Fax Number Repeatedly

ID: Q220329

The information in this article applies to:

SYMPTOMS

When you prepare a fax using the Microsoft Word Fax Wizard and the Outlook Internet Mail Only (IMO) with Symantec Fax Starter Edition, you may be prompted repeatedly for the recipient's fax number.


WORKAROUND

To work around this problem, use one of the following methods that best suits your needs.

Method 1: Turn the fax cover sheet option off in the Fax Wizard.

This produces a single item to fax from the Fax Wizard. Symantec Fax Starter Edition then provides the only cover sheet; however, Symantec Fax Starter Edition will prompt for the recipient's fax number in addition to the Fax Wizard.

  1. To start the Fax Wizard:

    On the File menu, point to Send To, and then click Fax Recipient.

    -or-

    Click New on the File menu, click the Letters & Faxes tab, and double-click the Fax Wizard.


  2. When you are in the Fax Wizard and are prompted for Which document do you want to send?, click to select the Without a cover sheet check box.


  3. Complete the remaining steps in the Fax Wizard to finish.


Method 2: Print with Symantec Fax Starter Edition instead of the Word Fax Wizard.

This produces a single item to fax and requires the recipient's information only once in the process.
  1. Open or create a document to send to a recipient in Word.


  2. On the File menu, click Print.


  3. Change the printer Name: box to Symantec Fax Starter Edition and click OK to print.


  4. When a new Untitled - Fax (Plain Text) message appears, select a contact from the Address book for the To: box, or type a recipient's fax number using the following syntax:

    FAX@#####

    where ##### is the fax phone number of the recipient.


  5. Click Send to begin sending the fax.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

For additional information about faxing issues with Word and Outlook IMO fax, please see the following articles in the Microsoft Knowledge Base:

Q196272 OL2000: (IMO) Troubleshooting Symantec Fax Starter Edition

Q195678 OL2000: (IMO) Fax Number Verification Displays for Every Fax

Additional query words: 


Keywords          : kbdta wd2000 kbfaq 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: June 7, 1999