WD2000: Fax Wizard Sends Cover Sheets Before Form Letters

ID: Q189436

The information in this article applies to:

Microsoft Word 2000

SYMPTOMS

When you fax multiple form letters using the Fax Wizard, all of the cover sheets are faxed first; then, the form letter is faxed. The side-effect of this is that if you have a large number of faxes to send, the recipient may receive other faxes between the time they get your cover sheet and the time they get the form letter.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Merge fewer documents when merging to fax.

Method 2

Create a mail merge main document that includes a cover sheet, and then merge to fax.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Even when faxing a single document using the Fax Wizard, two documents are created; one is the fax cover sheet, and the other is the document you want to fax. When the fax is sent, it will be sent as two separate faxes: the cover sheet and the document.

This problem is most noticeable when merging to electronic fax because more documents and cover sheets are involved.

Additional query words: wd2000 word2000


Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 15, 1999