WD2000: Hang or IPF While Scrolling Using HP DeskJet 820 Printer Driver

ID: Q220421

The information in this article applies to:

SYMPTOMS

When you scroll through a document and the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2, your computer may stop responding (hang) or the following error message may appear.

An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.

Details reports the following:
WINWORD caused a general protection fault in module HPFDJC04.DRV

NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to further access your document.


RESOLUTION

Use an updated version of the printer driver. Hewlett-Packard has updated drivers available at its Web site:

http://www.hp.com
For information about how to contact Hewlett-Packard, please query in the Knowledge Base for one or more of the following articles:
Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 


Keywords          : kbdisplay kbprint kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 12, 1999