WD2000: Nothing Happens Converting Microsoft Graph 2000 Icon to Chart

ID: Q220447

The information in this article applies to:

SYMPTOMS

When you try to convert a Microsoft Graph 2000 icon to a Microsoft Graph 2000 Chart (right-click the Microsoft Graph 2000 icon, point to Chart Object and then click Convert), nothing happens and the chart data does not appear.


CAUSE

Microsoft Graph 2000 is not installed on the system.

NOTE: Microsoft Graph 2000 is installed by default when you perform an Install Now installation.


WORKAROUND

Install Microsoft Graph 2000, using one of the following methods:

Method 1: Double-click the Graph Icon

To install Microsoft Graph 2000, double-click the graph icon. When the following message appears, click Yes.
Microsoft Word can't start the application required to open this object. This feature is not currently installed. Would you like to install it now?
After the installation of Microsoft Graph 2000 is complete, Microsoft Graph 2000 will open the selected graph. Close Microsoft Graph 2000 and do the following steps:
  1. Right-click the Microsoft Graph 2000 icon.


  2. Point to Chart Object and then click Convert.


  3. In the Convert dialog box, click to clear the Display as icon check box, and then click OK.


Method 2: Run Word (Office) Setup

To install Microsoft Graph 2000, run Word (Office) Setup using the following steps:

  1. Quit Word and all Microsoft Office applications.


  2. On the Windows Start menu, point to Settings and click Control Panel.


  3. Double-click Add/Remove Programs.


  4. On the Install/Uninstall tab, click to select Microsoft Word 2000 (Microsoft Office 2000) and click Add/Remove.


  5. Click Add or Remove Features.


  6. Expand Office Tools. To expand Office Tools, click the plus (+) sign to the left of the Office Tools icon.


  7. Click the Microsoft Graph icon and click to select Run from My Computer on the drop-down menu.


  8. Click Update Now. Setup will install Microsoft Graph 2000.


  9. When Setup has completed, click OK when the following message appears:


    10. Microsoft Office 2000 setup completed successfully.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

Even if Microsoft Graph 2000 was not installed during Setup, Microsoft Graph 2000 Chart still appears on the Object type list. Microsoft Office 2000 (Microsoft Word 2000) "advertises" features that are not installed.

NOTE: To view the Object type list, click Object on the Insert menu. The Object type list appears on the Create New tab.

The advertising of a feature means that the feature name appears on a menu where you would normally find the feature. When you first click on an advertised feature, Word prompts you with a message similar to the following:

This feature is not currently installed. Would you like to install it now?

Additional query words: lost missing gone 


Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 25, 1999