WD2000: Page Numbers May Not Print in Document Created in Earlier Version of Word

• Microsoft Word 2000

SYMPTOMS

When you click Page Numbers on the Insert menu in Word 2000 to insert page numbers into a document that was created in an earlier version of Word, the page numbers may not print.

CAUSE

This problem may occur if you are using the printer driver for the Hewlett-Packard LaserJet III that shipped with Windows 95. This does not occur if you use the LaserJet Series III driver from Hewlett-Packard.

WORKAROUND

To work around this problem, do one of the following:

• On the Tools menu, click Options. On the Compatibility tab, under Options, select the Use printer metrics to lay out document check box, and then click OK.
  
  -or-
  
  
• Click to select the page number frame in the document, and then click Frame on the Format menu. Then use the spin controls to increase the frame size to 0.2" for both width and height.
  
  -or-
  
  
• Update your printer driver to the latest version of the Series III driver from the Hewlett-Packard Web site.


For information about how to contact Hewlett Packard, please query in the Knowledge Base for one or more of the following articles:


Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: August 3, 1999