WD2000: Word May Stop Responding After Opening Document from Windows CE

• Microsoft Word 2000

SYMPTOMS

After you open a Word document created on Windows CE, when you make changes to the document, click in the document several times, or save the document as a Word document, Word may stop responding (hang).

CAUSE

This problem seems to occur only when the file created in Word on the Windows CE platform contains either a bulleted list or a numbered list.

WORKAROUND

After you open a Word document that was created on Windows CE, immediately save the file as Rich Text Format (RTF). After the file has been saved as RTF, close and reopen the RTF document.

To save the file as Rich Text Format (RTF), use the following steps:

1. Open the file created in Windows CE.



2. On the File menu, click Save As.



3. Change the Save as type box to Rich Text Format (*.rtf), and then click Save.
   
   NOTE: You may also want to save the file with a different file name.



4. Close and reopen the document you saved in step 3.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows CE, please see the following articles in the Microsoft Knowledge Base:

Q158178 Description of Windows CE

Q158182 Windows CE Questions and Answers

Q195517 Windows CE Services Version 2.2 Readme.txt File (1 of 2)

Q195513 Windows CE Services Version 2.2 Readme.txt File (2 of 2)

Q188782 Known Issues in Pocket Word on a Handheld PC

Additional query words: WinCE WindowsCE palm-top palm top

Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 25, 1999