WD2000: WordMail: Illegal Operation Error Message When Inserting Word Document Object

ID: Q220260

The information in this article applies to:

SYMPTOMS

When you insert a new Word document object into an e-mail message, the following error message may appear:

This program has performed an illegal operation and will be shutdown.

If the problem persists, contact the program vendor.
When you click Details, the following error message appears:
WINWORD caused an invalid page fault in module WINWORD.EXE at 015f:30258a87.
NOTE: This problem only occurs when you use Word as your e-mail editor in Microsoft Outlook.


WORKAROUND

Use one of the following methods to work around this problem.

Method 1: Close and Return to the E-mail Message

After you insert a Microsoft Word Document object and you have created your Word document, do not click Exit on the File menu. Instead, click Close & Return to <filename>.

Method 2: Attach Your Word Document to the E-mail Message

Create your document in Word, and then attach the document to your e-mail message.

To attach a Word document to an e-mail message, use the following steps:
  1. Create, save, and close the document in Word that you want to send with your e-mail message.


  2. In Microsoft Outlook, on the File menu, point to New, and then click Mail Message.


  3. Move the insertion point into the message area.


  4. On the Insert menu, click File.


  5. Select the Word document you want to send with the e-mail message, and then click Insert.


Your Word document will be attached to your e-mail message and will appear as a Word document icon.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: ipf gpf email 


Keywords          : wd2000 kbfaq 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: May 13, 1999