ID: Q163813
The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.
If you open a Microsoft Word document that was created using a Central European, Russian, or Greek version of Word, the text of the document may appear as square boxes when you open the document in the U.S. version of Word 97.
In rare cases, this problem may also occur opening documents created in the U.S. version of Word.
Many fonts available in the Central European, Russian, and Greek markets have incorrect character set information. In these fonts, the character set parameter is mistakenly set to 0, incorrectly indicating a Western font.
When the U.S. version of Word 97 opens the document, it converts it to Unicode based on the character set parameter. Since this parameter is incorrect, the conversion process is incorrect.
To correct this problem, install Microsoft Word 97 for Windows Service Release 1 (SR- 1). This version of Word has been modified to correctly handle fonts that are known to have problems.
If you are unable to update to SR-1, use the following workaround.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.
To work around this problem, modify the registry to specify the correct font and code page Word needs to map the foreign language character set. To do this, follow these steps:
1. Quit Word 97.
2. Click the Start button, and then click Run.
3. In the Open box, type "RegEdit" (without the quotation marks), and then
click OK.
Word 97 for Windows, Service Release 1
--------------------------------------
HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\CP Font Mapping
This key contains font substitution information specific to
Word 97, Service Release 1. If you have a font on your system that
exhibits character conversion problems, Word will substitute the
font correctly as specified by this key.
Word 97 for Windows
-------------------
HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Font Mapping
This key determines which font and code page Word substitutes for a
missing font. If the font that exhibits the problem is not on your
system, Word substitutes the font specified by this key.
problem, create a new mapping. (If a font mapping already exists for
this font, skip to step 6.)
On the Edit menu, point to New, and then click String Value. Type the
name of the original font that is contained in the document, and then
press ENTER.
Modify, and type the name of the font you want Word to use, followed
by a comma and the appropriate code page number from the following
table. Use the OEM Primary code page for Windows fonts and the
code page for Macintosh fonts.
Code page Macintosh Windows
------------------------------------------
Greek 10006 737
Russian 10007 866
Central European 10029 852
For example, the following Edit String entry maps Systemny, a
Macintosh font, to the Cyrillic portion of Arial.
Value Name: Systemny
Value Data: Arial,10007
If you need to open the document again in Word 6.0 or 7.0, map the fonts correctly back to the original font. To do this, follow these steps:
1. Open the document in Word 6.0 or 7.0.
2. On the Tools menu, click Options.
3. Click the Compatibility tab.
4. Click Font Substitution, and then select the desired fonts for those
that are not available. Click OK.
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q172475
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-1
The following is a list of all known fonts that incorrectly set the character set parameter to 0. Microsoft Word 97 for Windows, Service Release 1 will perform a font substitution when opening a document containing one of these fonts and substitute the indicated font.
The list of fonts is stored in the following registry location:
[HKEY_CURRENT_USER\Software\Microsoft\Shared Tools\Font Mapping]
"Tms Rmn"="Times Roman"
"Times"="Times Roman"
"Times Roman"="Times New Roman"
"Times New Roman"="Times"
"Helv"="Helvetica"
"Helvetica"="Arial"
"Arial"="Helvetica"
"Courier"="Courier New"
"Courier New"="Courier"
"Helvetica Narrow"="Arial Narrow"
"Arial Narrow"="Helvetica-Narrow"
"Helvetica-Narrow"="Helvetica Narrow"
"Bookman"="Bookman Old Style"
"Bookman Old Style"="Bookman"
"AvantGarde"="Avant Garde"
"Avant Garde"="Century Gothic"
"Century Gothic"="AvantGarde"
"Palatino"="Book Antiqua"
"Book Antiqua"="Palatino"
"NewCenturySchlbk"="New Century Schlbk"
"New Century Schlbk"="Century Schoolbook"
"Century Schoolbook"="NewCenturySchlbk"
"ZapfDingbats"="Zapf Dingbats"
"Zapf Dingbats"="Monotype Sorts"
"Monotype Sorts"="ZapfDingbats"
"ZapfChancery"="Zapf Chancery"
"Zapf Chancery"="Monotype Corsiva"
"Monotype Corsiva"="ZapfChancery"
"Garamond MT"="Garamond"
"Geneva"="Arial"
"Monaco"="Courier New"
"Chicago"="Arial"
"New York"="Times New Roman"
"London"="Old English Text MT"
"Los Angeles"="Onyx"
"Elite"="Roman 12cpi"
"EliteD"="Roman 6cpi"
"NLQ"="Roman 10cpi"
"Pica"="Roman 10cpi"
"PicaD"="Roman 5cpi"
"PS"="Roman PS"
"PSD"="Roman PX"
"Roman 12cpi"="Courier 12cpi"
"Courier 12cpi"="Roman 12cpi"
"Roman 6cpi"="Courier 6cpi"
"Courier 6cpi"="Roman 6cpi"
"Roman 10cpi"="Courier 10cpi"
"Courier 10cpi"="Roman 10cpi"
"Roman 5cpi"="Courier 5cpi"
"Courier 5cpi"="Roman 5cpi"
"Roman PS"="Courier PS"
"Courier PS"="Roman PS"
"NLQDblHigh"="NLQII 10cpi"
"PSNLQ"="Courier PS"
"Letter Gothic"="Courier New"
"CGTimes_Scale"="CG Times"
"CG Times"="CG Times (W1)"
"CG Times (W1)"="Times New Roman"
"Univers_Scale"="Univers"
"Univers"="Univers (W1)"
"Univers (W1)"="Arial"
"CourierPC"="MS LineDraw"
"Gothic"="Century Gothic"
"MT Symbol"="Symbol"
"MS LineDraw"="Courier New,437"
"Kafisma"="Arial,866"
"linedraw"="Courier New,437"
To do a correct mapping, Word 97 must map the text to the proper character set. For example, character number 200 represents both a capital E (with a grave accent) in the Western European character set, and a capital I in the Cyrillic character set. To map each of these characters correctly to the Unicode character set, Word must map character number 200 to either the Western European range or the Cyrillic range within the Unicode character set. Word 97 has added extra functionality that allows character mapping to be made to a specific Unicode range in a font.
For additional information, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q141306
TITLE : How to Enable Support for Multiple Languages in Windows
ARTICLE-ID: Q159418
TITLE : WD97: Some Printers Won't Print Unicode Characters
ARTICLE-ID: Q159471
TITLE : WD97: How to Install the Far East Support Files
ARTICLE-ID: Q99884
TITLE : Unicode and Microsoft Windows NT
To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm
Keywords : kbinterop kbualink97 kbfaq
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfixLast Reviewed: December 18, 1998