WD97: Corrupt Field Codes in the Header\Footer When Using Preview Picture

ID: Q146593

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

Word may exhibit any of the following behaviors when the following conditions are true:

You have turned on Save Preview Picture for your document. On the File menu, click Properties and click the Summary tab.

-and-

Your document contains a PAGE field in the header or footer, and a PAGE field on any page other than the first page has a result of more digits than the first page number. For example, the first page PAGE field appears as a 1, and the tenth page PAGE field appears as a 10.

Behaviors that may occur:

Fields in the header or footer of a document appear incorrectly. Two fields may blend together. For example, a {Page} field and a {Title} field that are supposed to show this result:

10Document Title
show this or a similar result when field codes are turned off:

1title
and this or a similar result when field codes are turned on:

{PageTitle}

The right field brace for the page field is missing. For example, the page field displays the following when field codes are turned on:

{PAGE

The display results of a PAGE field include a vertical bar. For example, the page field displays the following when field codes are turned on:

|10
rather than 10.

Word stops responding (hangs) when you delete text in the header or footer.

You receive an invalid page fault (IPF) in module Winword.exe when saving the document as RTF.

CAUSE

When the above conditions are true, Word incorrectly saves the field length information, resulting in corrupt field codes.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Word.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date       Time     Size        File name      Platform
   -----------------------------------------------------------
   10/23/98   09:28p   5,325,072   WinWord.exe   (Intel)
   10/23/98   09:28p   1,158,416   Wwintl32.dll   (Intel)

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: page, field, right, brace, bracket


Keywords          : kbdta 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 2, 1999