WD97: Data Lost When Entering Information Through Data Form

ID: Q178937

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you enter information using the data form of your mail merge data source, some field information may be lost.

NOTE: This problem has been reported to occur when there are nine or more data fields in the data form.

CAUSE

This problem will occur if you use the UP ARROW or DOWN ARROW key to move between fields in the data form.

NOTE: This problem does not occur in earlier versions of Word because the UP ARROW and DOWN ARROW keys move the insertion point to the left or right, respectively, within the field rather than moving it to a different field in the data form.

WORKAROUND

Use the TAB or ENTER key to move from one field to the next, or use the mouse to click between fields.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

You can display data records in the Data Form dialog box in one of the following ways.

From the Mail Merge Helper Dialog Box

If you are working in the Mail Merge Helper dialog box, click Edit (next to Get Data), and then click the data source you want.

From a Mail-Merge Main Document

If you're working in a mail-merge main document, click Edit Data Source on the Mail Merge toolbar.

From a Word Data Source Displayed in the Document Window

If a Word data source is displayed in a document window, click Data Form on the Database toolbar.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q141922
   TITLE     : WD97: How to Start a Mail Merge

   ARTICLE-ID: Q142756
   TITLE     : WD97: How to Design and Set Up Mail Merge Data Sources

Additional query words: dataform

Keywords          : word97 kbmerge mmhelp998 
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbnofix

Last Reviewed: February 3, 1999