WD97: Error Message or IPF Saving to Nearly Full Disk

ID: Q173069

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you create a document in Microsoft Word 97 and save it to a floppy disk that is nearly full, an error message may appear, or an invalid page fault (IPF) in Kernel32.exe may occur.

For example, one of the following error messages may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When you click the Details button, the following error message is displayed:
```
      WINWORD caused an invalid page fault in module KERNEL32.DLL.
```
-or-
Write error on output file.
-or-
Word 2.0: Cannot open the document.
-or-
Disk write error.

CAUSE

This problem occurs when the file contains an embedded object, and you save the document in a file format other than the standard Word format.

WORKAROUND

To save your document, use one of the following procedures:

Free some space on the disk to which you want to save your document.
-or-
Use a disk with more free space.
-or-
Save to a location containing sufficient free space.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When you try to save your document to a disk that is nearly full, one of the following error messages may appear:

The disk is full trying to write to A:
-or-
There is not enough memory or disk space to convert this document.

The following are errors you may see when you try to save a document in a file format other than Word 97 to a disk that is nearly full.

Saving Your Document in Word 6.0/95 Format

When you save your document in Word 6.0/95 using the binary export converter (the updated Word 6.0/95 converter), the following error message may appear:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

When you click the Details button, the following error message shows:

   WINWORD caused an invalid page fault in module KERNEL32.DLL.

For additional information about obtaining the updated Word 6.0/95 converter, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q143480
   TITLE     : WD97: Updated Word 6.0/95 Export Converter Available

Saving Your Document in Word for Macintosh 5.0, 5.1 or WordPerfect Format

When you save your document in Word for Macintosh 5.0, 5.1 or WordPerfect format, Word generates the following error message:

   Write error on output file.

Saving Your Document in Word for Windows 2.0 Format

When you save your document in Word for Windows 2.0 format, Word generates the following error message:

   Word 2.0: Cannot open the document.

Saving in HTML Format

When you save your document in HTML format, Word generates the following error message:

   Disk write error.

NOTE: This problem only occurs when the disk is very low on space. If the disk has more than a few kilobytes (KB) of free space remaining, you will receive a correct error stating that the "disk is full...."

REFERENCES

For more information on exchanging documents between Microsoft Word 97 and earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162602
   TITLE     : Questions About Saving in the Word 6.0/95 File Format

   ARTICLE-ID: Q162987
   TITLE     : Supported Non-Word File Formats

   ARTICLE-ID: Q157091
   TITLE     : WD97: How to Import Documents into an Earlier Version of
               Word

For more information about what formatting is retained when you save in other formats, click the Office Assistant, type "Save as Word 7.0," click Search, and then click "Results of saving Word 97 documents in other formats."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Additional query words: 8.0 8.00 krnl386.exe kernel32.exe

Keywords          : winword word97 kbfaq
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: February 13, 1999