ID: Q168339
The information in this article applies to:
In outline or master document view, when you hold down the ALT key and drag a heading level with the mouse to promote or demote the heading level, the following error message appears:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
WINWORD caused an invalid page fault in module WINWORD.EXE at
0137:301ef3a9.
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q172475
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-1
When you use the ALT key while dragging a heading level, you can promote or demote a single paragraph without affecting the lower level paragraphs under it. When you drag a heading level without using the ALT key, you can equally promote or demote the selected paragraph and all paragraphs under it.
For more information about keyboard shortcuts, please see the following article in the Microsoft Knowledge Base:
ARTICLE ID: Q157935
TITLE: WD97: Keyboard Shortcuts for Word 97
NOTE: If the Office Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q120802
TITLE : Office: How to Add/Remove a Single Office
Program or Component
Keywords : kblayout
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfixLast Reviewed: December 18, 1998