ID: Q168063
The information in this article applies to:
If a document goes through a specific sequence of conversions, extended characters and LineDraw characters may be converted to incorrect extended characters or square boxes.
This problem only occurs under the following specific conditions:
1. Create a document in Microsoft Word for Macintosh version 5.x.
2. Open the document in Microsoft Word 7.0 for Windows.
3. Add smart quotes, em dashes, or LineDraw characters.
4. Save the document in Microsoft Word 7.0 for Windows.
5. Open the document in Microsoft Word 97 for Windows.
The characters you typed in step 3, will be incorrectly mapped to other extended characters or will become square boxes.
1. Create a document in Microsoft Word for Windows 6.0 or 7.0 configured
to use an international code page.
a U.S. code page.
4. Save the document in Microsoft Word 7.0 for Windows.
5. Open the document in Microsoft Word 97 for Windows configured to use a
U.S. code page.
To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).
To work around this problem, use one of the following methods.
Use the search and replace feature to search for the incorrect characters and replace them with the correct characters by following these steps:
1. Select one of the incorrect characters.
2. On the Edit menu click Copy.
3. On the Edit menu click Replace.
4. Position the insertion point in the Find What box.
5. Press CTRL + V to paste the character into the box.
It may appear as a square box.
7. Click Replace All to replace all instances of the incorrect characters.
8. Repeat these steps for all of the incorrect characters in the
document.
After you type the smart quotes, em dashes, or LineDraw characters, save the document in Rich Text Format (.RTF) by following these steps:
1. On the File menu, click Save As.
2. Change the Save As Type to Rich Text Format (*.RTF).
3. Give the document a new name with an .rtf extension.
4. Save and close the document.
5. Open the document in Microsoft Word 97 for Windows.
The characters should display and print correctly in Microsoft Word 97.
7. In the Save As Type box, click "Word Document (*.doc)."
8. Give the document a new name with a .doc extension.
9. Save and close the document.
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.
For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q172475
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-1
For more information about conversion of the LineDraw font, please see the following article in the Microsoft Knowledge Base:
ARTICLE ID: Q163059
TITLE: WD97: Some Fonts Are Not Available in Word
ARTICLE ID: Q163813
TITLE: WD97: Boxes in Central European, Russian, or Greek Document
ARTICLE ID: Q159471
TITLE: WD97: How to Install the Far East Support Files
ARTICLE ID: Q159418
TITLE: WD97: Some Printers Won't Print Unicode Characters
ARTICLE ID: Q163393
TITLE: "Cant Save File" After Changing Regional/Keyboard Setting
ARTICLE ID: Q150620
TITLE: Error Message Changing the Default Language
ARTICLE ID: Q134599
TITLE: Cannot Access Shared Folder with Extended Characters in Name
ARTICLE ID: Q136510
TITLE: Unexpected Behavior with ALT+<num> Key Combinations in
Notepad
ARTICLE ID: Q131702
TITLE: Cannot Delete Files or Folders with Extended Characters
NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q120802
TITLE : Office: How to Add/Remove a Single Office
Program or Component
Keywords : kbconversion word97
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfixLast Reviewed: December 18, 1998